Municorn Ltd. (“we”, “us” or “our”) operates the eSIM Virtual Mobile Travel App, and all related services, features, and content offered by us (the “eSIM Virtual Mobile Travel App”, “App”). We established this Billing and Refund Policy to prevent misunderstandings and disputes with our users ("You" or "User").

This Billing and Refund Policy also applies to purchases and Subscriptions made through our website available at https://municornesim.com/.

By using and/or otherwise accessing the Service or App provided by us, you confirm that you have read, understood, accepted and agreed to follow the Billing and Refund Policy.

DEFINITIONS

For the purposes of this Billing and Refund Policy, the following terms shall have the meanings set out below:

BILLING POLICY

We provide an eSIM-based mobile connectivity Service that enables access to mobile Internet through Bundles. Bundles may be provided under a Subscription plan, purchased separately as Top-Ups, or otherwise offered through the App.

• General terms. Access to the application itself is provided free of charge. Once you have installed the application, you may continue to open and browse it at any time.

• Subscription packages and Top-Ups. If you wish to use mobile Internet data, you may purchase a Bundle using one of the purchase options currently made available within the App:

1. Subscription packages. If you decide to subscribe, you may choose one of the available Subscription packages. Subscriptions are billed in advance on a recurring basis (“Billing Cycle”). The length of each Billing Cycle depends on the Subscription plan you select at the time of purchase.

A Subscription entitles you to the recurring delivery of a Bundle (a defined set of in-app data and/or features) on a regular basis according to the plan you select. At the start of each cycle, a new Bundle is made available under your active Subscription, regardless of whether you have used previously delivered Bundles.

2. Top-Ups. A Top-Up is a one-time, non-recurring purchase of a Bundle. Top-Ups may be purchased at any time and may be used in parallel with an active Subscription (for example, if the Bundles delivered under your Subscription are not sufficient for your needs).

Whichever package you choose, keep in mind that the availability of different Subscription plans and Top-Ups may vary by location. Please note that we reserve the right to offer promotions on packages from time to time.

• Free Trials. We may, at our sole discretion, offer a free trial of the Service for a limited period of time (“Free Trial”). You may be required to enter your billing information to sign up for the Free Trial. If you do enter your billing information when signing up for the Free Trial, you will not be charged by us until the Free Trial has expired. At the end of the Free Trial period, unless you cancel the relevant offering at least 24 hours before the renewal date, you will be automatically charged the applicable fees for the paid offering associated with your Free Trial. Where the associated paid offering is a Subscription, it will continue to renew on a recurring basis in accordance with its terms until cancelled.

At any time, We reserve the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer, provided that any such change affecting a Free Trial already in progress will be notified to the user with reasonable prior notice where required by applicable law.

Any unused portion of a Free Trial, including any remaining trial days and any Bundles that were made available to you during the Free Trial but that you have not yet begun to use, will be forfeited when the associated paid offering is purchased, and will not be carried over to, or extend the duration of, that paid offering.

• Special Offers. From time to time, we may offer promotions, discounts, early access, or other special offers in connection with marketing of the Service. Such promotions may be subject to additional terms, eligibility requirements, time limitations, or availability restrictions, which will be disclosed at the time of the offer. We reserve the right to modify or withdraw any promotion at any time to the extent permitted by applicable law.

• Payment processor. Your payments are processed securely through our third-party payment service providers, such as Stripe, and payment orchestration partners. You will be required to provide certain billing information, usually including your payment card details, name as displayed on the payment card, CVV/CVC code, and email address. By submitting such payment information, you authorize us to charge all applicable fees to your chosen payment method.

Please note that Stripe may require additional business days to review and process your payment, and you agree to any transaction delays resulting from such procedures.

We do not store any payment details. All payment information is stored and managed securely by Stripe.

• Fee Changes. We, in our sole discretion and at any time, may modify the fees applicable to Subscriptions and Top-Ups offered through the App.

For Subscriptions, any change in fees will take effect at the end of the then-current Billing Cycle. For Top-Ups and other one-time purchases, any fee changes will apply only to future purchases and will not affect completed transactions.

Where required by applicable law, we will provide you with reasonable prior notice of any change in Subscription fees, allowing you to cancel your Subscription before such change becomes effective.

Your continued use of the Service after the fee change takes effect constitutes your agreement to the updated fees where applicable.

• Automatic Renewal. By purchasing our Subscription packages, you acknowledge that your Subscription will automatically renew at the end of each applicable subscription period, regardless of whether you have used or consumed any portion of the Bundles delivered to you during that period, and will continue to renew on a recurring basis until you cancel your Subscription in accordance with this Billing and Refund Policy.

• Subscription automatically renews unless auto-renewal is turned off at least 24 hours before the end of the current period. The account will be charged for renewal within 24 hours prior to the end of the current period.

• To comply with the FTC's Click-to-Cancel Rule, we ensure that canceling your Subscription is as simple as signing up.

You can cancel your subscription at any time by following these steps in your Stripe account:
Settings => Manage Subscription => Cancel Subscription => Subscription is canceled.

For any questions or assistance with the cancellation process, please contact our support team via the support chat available in the App or on our Website. If the support chat is unavailable, you may contact us by email at esim-support@municorn.com. Please provide the information we need to identify you, such as your name, email address, or other contact details.

If you cancel your Subscription, the Company requires a reasonable amount of time to process the action. You may continue to use the Bundle after canceling your Subscription for the remainder of the then-current subscription term. No automatic charges will be issued when cancellation is submitted to us. Please note that cancellation of your paid Subscriptions does not remove your profile from our Service. Any accumulated Bundles will remain available and may continue to be used after cancellation or expiration of your Subscription.

REFUND POLICY

If you are not satisfied with the Service, you may request a refund under the following conditions. You acknowledge and agree that the submission of a refund request does not guarantee that your request will be approved.

• Usage-based refund policy. Our refund policy is based on whether the Bundle delivered under your Subscription or one-time Top-Up has already been used.

1. Subscription. If a Bundle delivered under a Subscription has not yet been used, that is, no data from that Bundle has been consumed, you may be eligible to request a refund for that specific Bundle, in accordance with applicable law.

Once you have begun using a Bundle by consuming any portion of the data or services included in it, the Bundle is considered to have been fully or partially provided, and no refund will be issued for that Bundle, including on a partial or pro-rata basis unless required by applicable law.

2. Top-Ups. Top-Up Bundle that you have not yet begun to use may be eligible for a refund; a Top-Up Bundle that you have already begun to use is non-refundable, including on a partial or pro-rata basis unless required by applicable law.

3. Technical issues. If you have attempted to use a Bundle but were unable to do so due to an issue with the network infrastructure, instability or unavailability of the network in a destination country, or because your device is not compatible with eSIM technology - please contact us using a support chat or, if not available, at esim-support@municorn.com so that we can investigate your case. Such cases are reviewed individually and are handled separately from the general rules above.

• Refund window. All refund requests should be made within 60 days from the date of purchase - requests made after this time period will not be considered.

• Eligibility. Refunds are only available for unused Bundles (whether delivered under Subscription or Top-Ups), except where required by applicable law.

• Submit a refund request. To request a refund, please contact our support team via the support chat available in the App or on our Website. If the support chat is unavailable, you may contact us by email at esim-support@municorn.com.

• Verification process. Before processing a refund, depending on the nature of your request and the method by which you contact us, we may request additional information in order to verify your identity, locate your account or transaction, assess your eligibility for a refund, or investigate technical issues. In particular, if you contact us by email or through another channel where we cannot automatically identify your User ID, we may request additional information to verify and locate your transaction, including the email address used for payment, payment card details, transaction details, and proof of payment. Where payment was made through the Link, we may also request information associated with your Link account and proof of the relevant transaction.

• Refund process. Once we receive your request, we will notify you regarding the approval status. If approved, the refund will be processed to your original payment method for up to 10 business days.

Important Notes:

• To prevent renewal charges, cancel your Subscription at least 24 hours before the renewal date.

• Deleting the App and/or deleting your installed eSIM does not cancel your Subscription. Ensure you cancel the Subscription before deleting the App and/or eSIM.

• Please note, that we reserve the right to cancel your order without any refund or decline any refund request if we suspect that you have or are engaged in, or have in any way been involved in, fraudulent, illegal activity or misconduct, or if we believe the Refund Policy is being misused. Nothing in this Refund Policy affects your statutory rights under applicable EU, UK, or US consumer protection laws.

EU / UK NOTE: THE RIGHT OF WITHDRAWAL

Right of withdrawal:

For customers in the European Union (EU), United Kingdom (UK), and Switzerland, you have the statutory right to withdraw from your purchase under certain conditions in accordance with Directive (EU) 2011/83/EU on consumer rights and corresponding national laws. This right does not apply to business users or purchases made for professional or commercial purposes. The following details explain how to exercise this right:

• Withdrawal period. You have the right to withdraw from your purchase agreement within 14 calendar days from the date of purchase without providing any reason.

If you exercise your right of withdrawal within this period, you may be eligible for a full or partial refund depending on whether the Bundle has been used. A Bundle is considered used once any portion of the mobile data or related services has been consumed.

1. If the Bundle has been fully used, no refund will be issued.

2. If the Bundle has been partially used, we may issue a partial refund proportional to the unused portion.

3. If the Bundle has not been used, a full refund will be issued.

This right of withdrawal applies only to Bundles that have not been fully consumed within the 14-day withdrawal period, in accordance with applicable consumer protection laws.

• Exercising the right of withdrawal.

To withdraw from your purchase, you must submit an unequivocal statement through our support chat available in the App or on our Website before the withdrawal period expires. If the support chat is unavailable, you may alternatively contact us by email or by post.

Email: esim-support@municorn.com

Mailing address: Municorn Ltd., Zinas Kanther 26, Agia Triada, 3035 Limassol, Cyprus.

• Exceptions to the right of withdrawal. You will lose your right of withdrawal once the service has been fully performed, and if the performance has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal.

You may be asked to provide explicit confirmation that you acknowledge that you lose your right of withdrawal once the service is fully performed.

This refund framework is aligned with the requirements of Directive 2011/83/EU on consumer rights and Directive (EU) 2019/770 on contracts for the supply of digital content and digital services, as implemented in the national laws of EU Member States and the UK Consumer Rights Act 2015.

US NOTE

We comply with applicable U.S. federal and state consumer protection laws, including enhanced rights in certain states. The following outlines your rights and our refund practices for subscribers in the United States.

• Refund in case of death or disability. If you pass away during the subscription period, your estate is entitled to a prorated refund for the unused portion of your subscription. If you become medically disabled and unable to use the Service, you may also request a partial refund for the remaining time on your subscription by submitting medical documentation and a refund request to the contacts.

To exercise this right, you must submit a clear cancellation request through our support chat available in the App or on our Website before the applicable deadline. If the support chat is unavailable, you may alternatively contact us by email or by post.

Email: esim-support@municorn.com

Mailing Address: Municorn Ltd., Zinas Kanther 26, Agia Triada, 3035 Limassol, Cyprus.

NON-REFUNDABLE ITEMS

The following items are non-refundable:

• Used Bundles (as outlined in the Usage-based refund policy section).

• You have expressly consented to the immediate provision of the service (e.g., access to premium features), acknowledging that you forfeit the withdrawal right.

MISCELLANEOUS

• User responsibility for fees. Any transaction fees related to refunds (e.g., bank processing fees) will be borne by the user and deducted from the final refund amount. This does not apply to EU/EEA or UK customers exercising their statutory right of withdrawal, who are entitled to a full refund with no deductions.

• Amendment of policy. This Billing and Refund Policy may be updated from time to time in accordance with legal and regulatory changes. Continued use of the Service after changes are implemented constitutes acceptance of the revised Billing and Refund Policy.

• Disputes and Liability. Payments processed through third-party payment providers, including Stripe, are subject to the terms and policies of the respective payment provider. While we may assist in facilitating communication or providing relevant transaction information, any payment-related disputes may also need to be addressed with the applicable payment provider. Our responsibility is limited to the operation of our platform and the initiation and status of transactions within it, and we do not assume liability for issues arising solely from the processing activities of third-party payment providers.

CONTACT US

If you have any questions about this Billing and Refund Policy, please contact us through the following channels:

Via support chat: available in the App or on our Website.

By email: esim-support@municorn.com

Postal Address:

Municorn Limited

Zinas Kanther 26 Agia Triada, Limassol CY 3035